Terms of service

These Terms of service (“Terms”, “Terms and Conditions”) govern your relationship with Sheetgo’s services and products (the “Service”) operated by Sheetgo (“us”, “we”, or “our”).

Please read these Terms and Conditions carefully before using the Service.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

Identity

Sheetgo, pursuant to Law 34/2002, 11 July, regarding Information Technology Services and Electronic Commerce, informs that: Its official name is SHEETGO EUROPE, S.L. – Its trade name is: SHEETGO. Its fiscal identity number is: ESB87085262. Its registered office is in Muelle de la Aduana, Edificio Lanzadera – 46024 – Valencia, Spain. It is registered with the SHEETGO Registry of Madrid Volume 32644, Page 11, Section 8, Sheet M-587590.

Communication

The following methods may be used to contact us: Any email address from sheetgo.com domain name. Or postal address: Muelle de la Aduana s/n – Edificio Lanzadera, postal code 46024 of Valencia, Spain.

Any notification and communication between users and Sheetgo shall be considered effective, for any purposes, whenever conducted through any of the aforementioned methods.

Intellectual property

The Service and its original content, features, and functionality are and will remain the exclusive property of Sheetgo and its licensors. The Service is protected by copyright, trademark, and other laws of both Spain and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Sheetgo.

Links to other websites

Our Service may contain links to third-party websites or services that are not owned or controlled by Sheetgo.

Sheetgo has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Sheetgo shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Subscriptions

Some parts of the Service are billed on a subscription basis (“Subscriptions”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles can be set as monthly or yearly, depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew unless you cancel it. You may cancel your Subscription renewal through your online account management page.

A valid payment method, including credit card or bank transfer, is required to process the payment for your Subscription. You shall provide Sheetgo with accurate and complete billing information, including full name, address, state, zip code, telephone number, and valid payment method information.

Should automatic billing fail to occur for any reason, Sheetgo will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Localized pricing and use of VPN/Proxy services

Our Service may offer localized pricing to reflect economic conditions specific to different regions. The prices displayed and the currency used are based on your geographic location at the time of purchase.

(a) Pricing by Region: You acknowledge and agree that the prices and the currency of the Service may vary depending on the country from which you access the Service.

(b) Prohibition on Circumvention: You agree not to use any technology or method, such as a virtual private network (VPN) or proxy, to alter or obfuscate your actual location for the purpose of obtaining the Service at pricing not intended for your region. The use of such methods is strictly prohibited and constitutes a breach of these Terms.

(c) Verification of Location: We reserve the right to implement technical measures to verify your geographic location and to enforce the localized pricing policy. In the event of a dispute regarding your location, you may be required to provide proof of your location.

(d) Consequences of Circumvention: If it is determined that you have used a VPN, proxy, or any other means to disguise or manipulate your true location in order to access a Subscription or pricing not intended for your region, we reserve the right to take any and all appropriate actions including, but not limited to, adjusting your Subscription fee to the correct pricing for your region, suspending or terminating your account without notice, and/or initiating legal proceedings.

(e) Changes to Localized Pricing: We may change or discontinue the localized pricing policy at any time without prior notice. Continued use of the Service after any such changes constitutes your consent to such changes.

Refunds

For the Sheetgo product license subscription, monthly billing cycles do not qualify for refunds. However, for yearly billing cycles, refund requests can be made within 14 days of the payment. Beyond this 14-day period, no refund will be issued. In all refund cases for the Sheetgo product license subscription, a 5% fee will be retained to compensate for administrative and payment processing fees.

Please note that Solution care subscription and Solution implementation services may have distinct refund terms, as detailed below.

Services

This section applies to customers who have contracted Sheetgo Solution Implementation services or have subscribed to Solution Care.

Solution implementation

Scope: The Sheetgo implementation team will initiate the project by conducting meetings to define the project’s scope. Following this, you will receive a Statement of Work (SOW). The SOW must be signed to establish the project’s scope officially. Implementation activities can only commence after the SOW is signed.

Payment, cancellation and refunds: In conjunction with the SOW, you will receive detailed payment instructions. Implementation activities will only commence upon receipt of the payment. It’s essential to note that there are no refund options available after payment under any circumstances. Nevertheless, you do have the flexibility to relocate any remaining budget during the project’s development phase. For instance, if you request a change in scope when the project is 70% complete, the remaining 30% of the budget can be repurposed for the new scope. If, however, the remaining budget falls short of covering the desired scope, additional payments will be necessary to meet the project’s requirements.

Communication: During the project development, you agree to respond to Sheetgo communications within a reasonable timeframe. If sixty (60) days pass from the last communication without a response, and you do not reply to emails or phone calls, the implementation project will be considered completed. Any further changes or requests may result in additional fees. If you change your email address or phone number, you must inform Sheetgo promptly.

Delivery and satisfaction: Upon project delivery, for 30 (thirty) days after the Delivery Date, the Solution shall operate according to the Defined scope. If the Solution malfunctions or does not operate according to the Defined scope within that time, the Service Provider shall take necessary steps to fix the issue. You will receive a form from Sheetgo confirming project receipt and asking for your feedback. If you do not respond to the questions within 14 (fourteen) days, it will be assumed that you have no complaints and are satisfied with the result.

Solution care

Scope: Solution Care is a premium support service provided by Sheetgo to enhance your experience with Sheetgo and the solutions built using Sheetgo. The Solution Care provides you with priority access to Sheetgo’s experts for support, adjustments, fixes, expansion, training, and other services related to your Sheetgo solutions. It includes any solutions created or managed using Sheetgo.

Payment, cancellation and refunds: Solution Care is billed separately from Sheetgo subscriptions. Payment for Solution Care is on an annually recurring basis. You may cancel your Solution Care subscription at any time. Cancellation will be effective at the end of your current billing cycle, and you will not be billed for the subsequent cycle. However, no refunds will be provided for the current billing cycle, and any unused portion of your subscription will not be refunded.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the security and integrity of your Google, Microsoft, or Dropbox accounts used to sign in to Sheetgo. It is essential that the email address associated with your account is accurate and functional, as all email notices from Sheetgo will be sent to that email address.

You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Termination

We may terminate or suspend your account for cause, such as unpaid fees or breach of these Terms, without prior notice. If we terminate your account for our convenience, we will provide you with prior notice. In either case, we will not be liable for any damages or consequences resulting from such suspension or termination.

If you have an active plan subscription and wish to terminate your subscription, you can do so, but the subscription will remain valid for the rest of the cycle, but it won’t be automatically renewed.

If you want to immediately delete your account and associated data, you must first cancel the subscription, and then delete your account. Upon deletion of your account, your right to use the Service will cease. If you wish to terminate your account, you may simply discontinue using the Service.

Limitation of liability

You may not use Sheetgo for any illegal, fraudulent, immoral, or unethical purposes, including but not limited to:

• Spamming or any form of unsolicited bulk communication.
• Participating in fraudulent activities or schemes.
• Using it for unlawful or malicious purposes.
• Creating, distributing, or sharing content that promotes hatred, discrimination, racism, harassment, or violence.
• Violating any applicable laws, regulations, or third-party rights.
• Generating or sending content that infringes upon intellectual property rights.
• Creating content that is offensive, harmful, or inappropriate.
• Sharing confidential or sensitive information without proper authorization.
• Creating emails or documents that contain malware, viruses, or harmful code.

We encourage the responsible and ethical use of Sheetgo, including:

• Ensuring the accuracy and authenticity of the documents and emails generated or sent.
• Respecting the privacy and consent of recipients when sending emails.
• Using it in compliance with relevant data protection and privacy laws.

Sheetgo reserves the right to terminate a user account in the event of any illegal, fraudulent, immoral, or unethical purposes.

Sheetgo is a connector for apps, databases, and files. You may use Sheetgo to connect to services that have different terms of use and billing rules. Sheetgo is not responsible for costs generated in other services you use in conjunction with Sheetgo.

Governing law

These Terms shall be governed and construed in accordance with the laws of Spain, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. Your continued access or use of our Service after these revisions become effective constitutes your agreement to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact us

If you have any questions about these Terms, please contact us at [email protected].